Contact IPTV USA
The live chat on every page of IPTV USA answers 24/7, instantly. You can also write to [email protected] or send this form.
Live chat
24/7, instant answers. Press the chat button in the corner of any page.
Email
[email protected]. Write from the email you ordered with, so we find your account at once.
This form
Your message reaches the same team as the chat.
Not a customer yet? Try it free for 24 hours on your own TV, or see the IPTV USA plans and prices.
Get the fix in one message
Write from your order email
Your plan sits under the email you ordered with. Write from it, or put it in the message, and we find your account at once.
Name the device
Say which device you watch on, such as a Fire TV Stick or an Android TV, and whether you use the CatchON TV app. A photo of the screen helps.
Say what you tried
If you run a VPN, say so: switching it off is usually the fix when channels stop or buffer.
Say when it happens
Only in the evening, or all day? On one channel, or on all of them? The time and the channel are often the best clue to the cause.
Try it on mobile data
Try the same login on your phone, on mobile data instead of your Wi-Fi, and say if it worked: that one test shows us where to look.
Check your spam folder
The email with your login, and our replies, can land in spam. If one is late, look there before you write again.
Before you write, IPTV questions answered may already have yours: setup, plans, channels and payment.
Questions about support
The live chat answers the rest, 24/7.
How do I contact IPTV USA?
Three ways, all answered by the same team: the live chat, 24/7 with instant answers, on every page; email to [email protected]; or the form on this page.
Is it better to email or use the live chat?
The live chat, for anything you want answered now: it answers 24/7, instantly. Email suits a written record, or a photo of your screen.
Channels stop or buffer. What do I do?
If you run a VPN anyway and channels stop or buffer, switch it off: that is usually the cause. If the line is still slow, contact support and we will move your line to another route.
Can I renew or add more TVs?
Yes. Tell the live chat which plan you want: plans run from 1 to 5 TVs, for 1, 3, 6 or 12 months. The invoice comes by email and in the chat; pay by Visa or Mastercard in US dollars, or by Bitcoin.
Can I ask for a channel?
Yes. Send the channel name in the live chat or by email. Channels come on request, then we add them for everyone.
I am travelling. Will it work?
Tell support and we will set your line to play wherever you are.
My login stopped working. What do I do?
Type it again by hand: the letter O and the number 0 look alike. Still failing? Ask the live chat, with the email you ordered with: if your plan has ended, you can renew it there.