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Refund Policy

Last updated: April 14, 2026

1. Our Commitment

At IPTV USA, customer satisfaction is our top priority. We stand behind the quality of our IPTV service and want every customer to feel confident in their purchase. That's why we offer a clear and fair refund policy.

2. Try Before You Buy

We encourage all new customers to take advantage of our 24-hour free trial before purchasing a subscription. The trial gives you full access to all channels, VOD content, and features — so you can test the quality on your devices before committing any money. No credit card required.

3. Refund Eligibility

If you purchased a subscription and are not satisfied, you may request a refund under the following conditions:

  • Timeframe: Refund requests must be submitted within 7 days of your purchase date.
  • Technical Issues: If you experience persistent technical problems that our support team cannot resolve, you are entitled to a full refund.
  • Service Not Delivered: If your subscription was not activated or login credentials were not provided, you are entitled to a full refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Request is made more than 7 days after purchase
  • Change of mind after extensive use of the service
  • Issues caused by the customer's internet connection, device, or ISP
  • Violation of our terms of service (account sharing beyond purchased connections, reselling, etc.)
  • Failure to contact support before requesting a refund for technical issues

5. How to Request a Refund

To request a refund, send an email to help@catchontv1.email with the following information:

  • Your full name
  • Email address used during purchase
  • Date of purchase
  • Reason for requesting a refund
  • Any relevant screenshots or details about the issue

We will review your request and respond within 24-48 hours. Approved refunds are processed through the original payment method and may take 5-10 business days to appear.

6. Partial Refunds

In some cases, we may offer a partial refund or service credit if the issue was resolved partway through the billing period, or if you have used a significant portion of your subscription before requesting a refund.

7. Contact Us

If you have any questions about this Refund Policy, contact us:

Email: help@catchontv1.email
Website: iptvusa.tv